Friday 22 March 2019

Using social media analytics to analyse your target audience

Over the years, the use of social media analytics has proved to be a highly effective tool for brands to have an ear to the ground and understand their perception as a brand. It helps brands to get insights towards what their consumers are talking about their product quality, customer service and most importantly about the competition.

Although it is necessary to understand what is being said, knowing who is saying it is also valuable.
Most leading brands engage the services of leading digital agencies in Mumbai as a part of their marketing strategy and to understand their audience’s habits. Through audience analysis, brands are privy to information that can have a telling impact on the way they manage and connect to current and future customers.

This helps in enhancing customer experience and the overall perception about their brand itself.
Social Media Analytics has swiftly replaced traditional methods like market surveys and
research which were used earlier for similar purposes. The data obtained from social media
analytics can provide truly insightful views about the audience that too in an organised and
structured manner.

As soon as new age brands understood the value of targeted marketing, most of them caught on to it quickly with brands like Facebook and Google leading the list. When brands know the motivation its audience needs to subscribe to their services or buy their products, it becomes easier to target the audience of their choice. It also helps in exploring the full potential of the marketing campaigns they choose to employ.

Many businesses choose connecting to a top-ranking web development company in Mumbai or SEO company who can do a professional job of analysing audience chatter along with the competitors’ audience too for a detailed comparison.